Warranty, Returns & Terms

 

Contact Information

Range18 

P O Box 1061

Silver Springs, NV

89429-1061

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Warranty and Return Policy: 

For any issues with your order including incorrect, missing, damaged, and/or broken products, you must notify customer service via email at info@range18.com  within 48 hours of your, package being delivered. Please include photos of the damaged/broken products in the email you send to us. If you are missing products, please include photos of your packaging and note the missing items in your email to us. If customer service is not notified within 48 hours of the package being delivered to you, replacements may not be made and/or compensation may not be issued. We put forth a great effort to respond to these emails quickly. However, during the busy time of year, we may fall a little behind on getting back to you in a timely manner. Be assured that if the effort to contact us is made within 48 hours of receiving the package you will not be penalized. 

 

Range18 will accept returns with an approved RMA and are subject to a 5% restock fee minus shipping costs. You must email or call customer service to obtain an RMA number prior to any return, refund, or exchange. If you fail to obtain an RMA number prior to returning the product, the product is not subject to refunds or exchanges and will be shipped back to the customer. All returns must include the original order number, receipt, or invoice. It must also include the billing address, shipping address, contact phone numbers, contact emails, and the RMA number. Photo or video evidence is required before the return is authorized. Returns, refunds, and/or exchanges may take up to two weeks, not including transit times, for processing after we receive the product(s). Return shipping costs will be the responsibility of the returning party with the exception of the wrong item being received or on warranty exchange during the first 30 days after delivery. Items returned for warranty will only be replaced or exchanged, not refunded.

 

After 30 days from the time you receive your order, returns on items that are unused and in the original packaging, ready for resale will be accepted and subject to a 15% restocking fee. If the product packaging has been altered, including written on, opened, damaged, or the product is damaged, installed or used, the item will be rejected and/or subject to a 25% restocking fee. This includes missing the original box or packaging or returning the item without outside wrapping to protect original boxes, packaging or parts, accessories, and instruction. The all items that are included on the RMA must include ALL items that were shipped with the individual product. If items are missing the refund will be assessed and partially refunded or not refunded at all. Shipping charges and/or shipping costs are not subject to refunds.

 

Products not subject to returns include serialized parts, custom configured products, used products, special orders, and items sold “as-is”, “no returns”, or “used”. No items may be returned after 60 days for refund or credit. Refunds will be made against the original credit card used for payment. If the original credit card is no longer valid, an alternative form of payment will be made. 

 

All items being returned for warranty exchange must follow the above policy in regard to obtaining an RMA number and  information requirements. Range18 will issue a postage paid return label only for warranty returns within the first 30 days after delivery. On items returned for warranty after 30 days, shipping costs must be paid by the returning party and a check or money order for return shipping of $10.00 must accompany the items being returned. If the funds are not received with the return, Range18 is not required or obligated to honor the warranty exchange, and subsequently we will not ship a replacement part to you. 

 

We offer a limited warranty on materials and workmanship in parts that are NOT considered normal wear type items. The warranty timeline is 30-days after delivery for unassembled products and 60-days after delivery for assembled products. Therefore,  normal wear items include things that are normally replaced periodically or parts that may wear out during normal use such as firing pins, extractors, and barrels. This warranty DOES NOT include ANY part that has been modified, abused, disassembled, or

altered in any fashion. This includes modifying for install, painting, abuse, or taking items apart that are not normally user serviceable beyond normal field stripping, such as scopes, sights, and barreled uppers. Using Loktite or other thread locking compounds or non-standard gunsmithing tools such as a pipe wrench on parts automatically voids the warranty on those parts. Our returns department reserves the right to inspect ALL returns and determine a value, if any, for replacements and refunds.

 

Our warranty covers defects in manufacturing and materials only. This warranty DOES NOT include dropping, hitting, abuse, use of non-standard or reloaded ammunition, parts illegally modified, and damage incurred by the user on installation, modification, assembly, or damage caused by the ammunition. If we receive something back that we find was not included in our warranty, the customer will have to pay the shipping to us and back to them or we will destroy the property and will not issue credit or a refund.

 

Returns on 80% Lowers (receiver Blanks):

Returns are accepted on 80% lowers as long as they are not altered in ANY manner. The ATF has strict

guidelines on these products, please visit this link for any questions:

https://www.atf.gov/qa-category/receiver-blanks. If you have altered the lower and find it has a

manufacturers defect, please contact the manufacturer.

 

On Sale Item Policy:

Items purchased that later go on sale during the processing time, prior to the original items shipping, are subject to a price difference adjustment in store credit only. Items that go on sale and have been shipped prior to the start sale date are not eligible for price adjustment.

 

Warranty Policy for Builds:

For any assembled builds that arrive with blemishes/cosmetic defects on the inside of the product that do not affect the functionality of the product a partial refund may be issued depending on the severity of the blemish/cosmetic defect up to 60-days after delivery. The severity of any and all blemishes/cosmetic defects will be determined by Omega Tactical Distribution. A repair can be authorized depending on the determined severity of the blemish/cosmetic defect. If the defect is on the visible or outer portion of the assembled upper build, the product may be shipped back to Omega Tactical Distribution after obtaining an RMA, for repair which may involve replacing the damaged piece or fixing the defect. 

 

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Shipping Policy:

We strive to get orders out as quickly as possible however, some orders may take as many as several weeks. These orders include, FFL transfers, custom builds, and DYI Kits. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the “Availability” timeframe, but please refer to the tracking number that was emailed to you when the order was placed. The method of delivery for Free Shipping is USPS Priority. For orders that are “Returned To Sender”, upon arrival we will email the Customer that their order has been returned and that they have 24 hours to respond, if a response is not received within that time frame we will charge a 25% restock fee and subtract shipping costs, the remainder of the order will be credited to the Customer’s account. If a response is received the Customer will be responsible for the shipping cost of the second attempt to deliver. Please note that delivery time is also based upon “business” days.

 

Risk of Loss:

All items purchased from Range18 are made pursuant to a shipment contact. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. As such if an order is lost in shipping, damaged, or is addressed wrong, it becomes a liability to you. 

 

Shipping Insurance:

Because carriers are no longer offering delivery guarantees without shipping insurance, it is highly recommended that you purchase this with your order. If you choose to forego shipping insurance the risk of loss passes to you.

 

Claims Policy:

Although you assume the risk of loss when product is passed from our facilities to the carrier for any damaged or lost items, we are happy to file a claim for you. If you file a claim on your own, we are not obligated to replace or refund any orders. ALL claims only have 2-5 business days to be reported to the carriers and a claim officially filed. If we file a claim on your behalf, we must wait until the claim is processed by the carrier to determine whether your order is eligible to be reshipped or replacement parts will be sent to you. Often carriers, especially the USPS, will require the customer to bring in damaged packages or product to fully process your claim. If the customer fails to comply with these requirements, the order will not be compensated in any way from Range18 or its associates.

 

Cancellations:

If you need to cancel an order, please contact customer service within three (3) business days. Any orders that are not cancelled within the allotted time frame will be charged a 5%-15% restocking fee based on the percent of items picked to the order. A 1.75% merchant fee will be applied to all orders unless a special circumstance is applied. If a shipment is refused without cancelling it first, a 25% restocking fee and our shipping costs will not be refunded back to the customer. If you need to cancel a build or custom product and it has already been assembled you will not be refunded the build fee.

 

Chargebacks:

If a customer files a chargeback but keeps the product, we have the right to collect upon the product that is in the customer’s possession. Our collection fee is $25.00 and the chargeback fee is $25.00 totaling $50.00. We generally handle collections in house, but at times will hire a third party to do these collections. If we have to send a customer to collections, the customer is responsible for all costs that are charged to us. If an order that has a serialized part on it is charged back to us and the customer is still in possession of the serialized part, this is considered theft and is officially a stolen item and will be reported to the authorities and an official ATF report will be filed.

 

Refunds and Illegal Products:

Refunds are generally issued within three business days after we receive the product or cancel an order. Some may take longer depending on the time of year. If a customer orders a product that is deemed illegal in their city, county, or state, the order will be cancelled, and store credit will be issued. Customers are responsible for knowing the gun laws in their area. If for any reason an order needs to be cancelled and we cannot get a hold of the customer, we will issue store credit. ALL Credit card orders that need to be refunded for any reason, without exception will be issued store credit.

 

SERIALIZED PRODUCTS/FIREARMS

 

Please know that we DO NOT ship serialized lowers to the state of California. If a serialized product is purchased and we have to cancel the order, store credit for that portion of the order will be issued.

 

Range18 IS NOT AN FFL DEALER. ALL SERIALIZED PARTS/FIREARMS WILL BE DROP SHIPPED FROM  a licensed FFL

It is up to the customer to provide us with a Transfer Dealer’s FFL

 

We are not responsible for refunding orders when someone does not pass a background check. Serialized products and Firearm sales after they ship are NON-REFUNDABLE/RETURNABLE.

 

Serialized products are subject to a $4.00 NON-REFUNDABLE handling fee.

 

There are certain persons who cannot legally receive or possess a firearm. These include:

1. Has been convicted in any court of a crime punishable by imprisonment for a term exceeding 1 year;

2. Is a fugitive from justice;

3. Is an unlawful user of or addicted to any controlled substance;

4. Has been adjudicated as a mental defective or has been committed to a mental institution;

5. Is an alien illegally or unlawfully in the United States or an alien admitted to the United States under a nonimmigrant visa;

6. Has been discharged from the Armed Forces under dishonorable conditions;

7. Having been a citizen of the United States has renounced his or her citizenship;

8. Is subject to a court order that restrains the person from harassing, stalking, or threatening an intimate partner or child of such intimate partner; or

9. Has been convicted of a misdemeanor crime of domestic violence

10. Cannot lawfully receive, possess, ship, or transport a firearm. [18 U.S.C. 922(g) and (n), 27 CFR 478.32].

 

Any non-licensee (FFL) will have to have any and all firearms (rifles, pistols, receivers, and other serialized parts) shipped to an FFL NOTE: IT IS A FEDERAL CRIME TO SHIP ANY FIREARM TO A NONLICENSEE (FFL).

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Note: NO FIREARMS WILL BE SHIPPED UNTIL WE RECEIVE A COPY OF THE FFL TRANSFER DEALER (FOR NON-LICENSED DEALERS). Shipment times start after this information is received.

 

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Shipping Restrictions

· Range18 will not ship ANY items to the District of Columbia (Washington D.C.).

· Range18will not ship ANY serialized items to the state of Massachusetts.

· Range18 will not ship ANY AR or AK Parts or Firearms (Including Receivers) to residents of Connecticut, Chicago, Illinois, Cook County, Illinois, or Deerfield, Illinois

· Illinois: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 800 degrees Fahrenheit are prohibited.

· Minnesota: All handguns having a barrel, slide, frame or receiver which is a die casting of zinc alloy or other non-homogeneous metal that melts or deforms at a temperature of less than 1,000 degrees Fahrenheit, of any material having an ultimate tensile      strength of less than 55,000 pounds per square inch, and of any powdered metal having a density of less than 7.5 grams per cubic centimeter are prohibited.

· Range18 will not ship ANY AR or AK Firearms (Including Receivers) to residents of Aurora, Highland Park, Deerfield, or Cook County, Illinois.

· Range18will not ship any handguns to CA that are not on the DOJ roster. This includes Single Shot Exemption conversions.

· NO firearms sales to Puerto Rico

· Stripped lower receivers will NOT be shipped to the following states:

o Colorado (Boulder, Denver, Vail)

o Connecticut

o Massachusetts

· Complete AR and AK receivers will NOT be shipped to the following states:

o California

o Colorado (Boulder, Denver, Vail)

o Connecticut

o Maryland

o New Jersey

o New York

· Non-Compliant AR & AK models will NOT be shipped to the following states:

o California (No “assault weapons” can be shipped.)

o Colorado (Boulder, Denver, Vail)

o Connecticut

o Maryland

o New Jersey

o New York

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Terms and Conditions

 

Conditions of use:

Welcome to our online store! Range18 and its associates provide their services and product to you subject to the following conditions. If you visit or shop within this website, you accept these terms and conditions. Please read them carefully.

 

Privacy:

Please review our Privacy Notice, which also governs your visit to our website, to understand out practices.

 

Electronic Communications:

When you visit Range18 or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you via e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

Copyright:

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software are the property of Range18 or its content suppliers and is protected by international copyright laws. The compilation of all content on this site is the exclusive property of Range18, with copyright authorship for the collection byRange18 and protected by international copyright laws.

 

Trademarks:

Range18 trademark and trade dress may not be used in connection with any product or service that is not owned by Range18 in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits  Range18. All other trademarks not owned by Range18 or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Range18 or its subsidiaries.

 

License and Site Access:

Range18 grants you a limited license to access and make personal use of this site and not to download, other than page caching, or modify it, or any portion of it, except with express written consent of Delta Team Tactical. This license does not include any resale of commercial use of this site or contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Range18. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information, including but not limited to images, text, page layout, or form of Range18 and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing Range18's name or trademarks without the express written consent of Range18. Any unauthorized use terminates the permission of license granted by Range18. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Range18 so long as the link does not portray Range18, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Range18 logo or other proprietary graphic or trademark as part of the link without express written permission.

 

Your Membership Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. DRange18 and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. 

 

Reviews, Comments, Emails, and Other Content:

Visitors may post reviews, comments, and other content. They may submit suggestions, ideas, comments, questions, or other information so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property right, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Range18 reserves the right, but not the obligation, to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Range18 and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Range18 and its associates and sublicensees the right to use the name that you submit in connection with such content. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that said content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Range18 or its associates for all claims resulting from content you supply.Range18 has the right but not the obligation to monitor and edit or remove any activity or content. Range18 takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Product Descriptions:

Range18 and its associates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Range18 itself is not as described, your sole remedy is to return it in unused condition.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY Range18 ON AN “AS IS” AND “AS AVAILABLE” BASIS. Range18 MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, ESPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU ESPRESSLY AGREE THAT YORU USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Range18 DISCLAIMS ALL WARRANTIES, ESPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DELTA TEAM TACTICAL DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DELTA TEAM TACTICAL WILL NOT BE HELD LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMER, EXCLUSIONS, OR LIMTIATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.

 

Applicable Law:

By visiting Range18, you agree that the laws of the of your state and USA without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you, Range18, and its associates.

 

Disputes:

Any dispute relating in any way to your visit to Range18 or to products you purchase through Range18 shall be submitted to confidential arbitration in Nevada USA except that, to the extent you have in any manner violated or threatened to violate Range18's intellectual property rights, Range18 may seek injunctive or other appropriate relief in any state or federal court, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agr5eement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. If a customer files or threatens to file a dispute for a product that is in the possession of Range18 the company reserves the right to keep the product until such time the dispute is reversed. A refund for the product may not be given if there is an open dispute for said product.

 

Site Policies, Modification, and Severability:

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit toRange18. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

Questions:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the top menu

 

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Terms and Conditions

 

 

 

1. Acceptance Of The Use Of Range18  Website Terms and Conditions
Your access to and use of Range18 website is subject exclusively to these Terms and Conditions. You will not use the website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the website.
2. Credit card details
Valid credit card information must be provided at the time of order. Payment is processed immediately once the order is placed.
3. Advice
The contents of the Range18 website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.
4. Change of Use
Change or remove (temporarily or permanently) the website or any part of it without notice and you confirm that Maverick Arms shall not be liable to you for any such change or removal
Change these Terms and Conditions at any time, and your continued use of the website following any changes shall be deemed to be your acceptance of such change
5. Copyright
All copyright, trademarks, and all other intellectual property rights in the website and its content (including without limitation the website design, text, graphics and all software and source codes connected with the website) are owned by or licensed to Range18 or otherwise used by Range18 as permitted by law.
In accessing the website, you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.
6. Disclaimers and Limitation of Liability
To the extent permitted by law, Range18 will not be liable for any indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
Range18  makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Range18  for death or personal injury as a result of the negligence of Range18  or that of its employees or agents.
7. Returns
All custom work completed by Range18 is considered a final sale. All unused unopened products may be returned within 14 days. A restocking fee of 25% will be assessed on all purchases over $100. All returns & warranty repairs must be approved in advance by contacting our service department info@range18.com. Any returns received without an RMA (Return Materials Authorization) number from the service department will be returned to the sender unopened.

Range18 does not take returns on any used or installed item or parts purchased.  Any part or item that is damaged by the customer is the customers responsibility . It is recommended that any item or part purchased be installed by a qualified gun smith. 
8. Order Cancellation
All requests for an order cancellation must be submitted Range18  same day as the purchase with a copy of the PO# and receipt failure to do so will result in a restocking fee of 15%
9. Website Terms 
Range18  does their best to accurately describe and represent all products, however, errors may occur. Prices are subject to change at any time. Range18 reserves the right to edit, change, or clarify descriptions at any time to correct errors in product listings. Please be aware that items that are incorrectly listed or priced and subsequently ordered may be cancelled at our discretion. In the event of a conflict in the description of an item, we reserve the right to remove the conflicting information once notified. We make no warranty on the accuracy of a product listing when a conflict in the product information is present. Photos shown are not of the actual item being shipped, and may show options not included in the item being sold. Photos are provided for general identification purposes only and may show optional or additional pieces for illustration purposes.
10. Lead Times
Range18  lead times are estimates and we make every attempt to ship within the time specified. If a lead time is not specified, the product is expected to ship within 30 days.
11. Magazine purchases
Range18 abides by all state, federal, and local laws regarding magazines. If an illegal magazine is ordered to your state, your order will be processed with the magazines removed. Range18 applies the laws for civilian magazine purchases to all non-governmental magazine purchases within a state.
12. Shipping
All orders will be shipped via USPS for delivery. If your package arrives damaged, you must notify us immediately to report any damages. There are no refunds if the package is lost. A replacement will be sent out once USPS declares a package as lost which can take up to 8 business days. All UPS orders ship with signature required for delivery.
Items which are expected to take longer than 30 days to ship will be listed as such on their product page along with an estimated lead time. If orders take longer than originally quoted, your credit card will be refunded unless we have authorization to extend the charge.
Range18 does not drop ship
13. Severance
any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
14. Indemnity
You agree to indemnify and hold Range18 and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Range18 arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this website.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the law of USA and you hereby submit to the exclusive jurisdiction of the USA courts and United States Constitution
If you require additional information regarding Range18 Terms and Conditions, please use our customer service email or call our HQ (888) 779-8745